FAQs

What is Bootmakers return policy?

The boots are non-refundable. Having said that, customer satisfaction is paramount to us. If the boot does not fit right, please mail the boots back to us with explanation or instructions. The customer is responsible for the return shipping costs. We will adjust the boots to make them fit just right.
If the boots are not made as per the measurements submitted by you, we will replace them. The boots must be in unused condition if you want them replaced.

What are the details of Bootmakers’ boot?

  • 100% leather boots.
  • Quality leather uppers and shaft.
  • Hand crafted.
  • Leather sole.
  • Stacked leather heels.*
  • All zippers made by YKK.
* Not available in pre-made molded sole.

When will my boots be delivered?

Your custom-fit Bootmakers boots are made once we receive your order. Each boot is completely personalized and made as per your specifications. We need a minimum of six weeks for delivery from the date the order is received by us.

My boots are tight around the ankles? How do I break them in?

Soak a cotton ball with rubbing alcohol and apply it to the inside of the boots, around the area that is tight. Wear the boots on while the alcohol is still wet. Wear it for about 20 minutes. Repeat if required.

How do I take care of my Bootmakers boots?

If you wear your boots regularly, every few weeks polish with a wax polish to condition the leather. If your boots get wet and muddy, wipe clean with a damp cloth and airdry. When it is completely dry, polish with a wax polish.

My leather soles and boots seem hard, how long will they take to break in?

Leather boots need to worn and walked around for them to be broken in. It normally takes about two to three weeks of wear to break them in. We recommend wearing thick socks to break them in.

Do Bootmakers suppliers employ ethical business practices?

At Bootmakers we are committed to ethical business practices and expect the same from our suppliers and manufacturers. We make surprise on-site visits and inspections to ensure that all our products are free from child labor. We also contract with businesses that provide safe working conditions and fair wages paid to their employees..

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